PayPal is one of the top options for online merchant services and e-commerce, thanks to its easy setup and processes. Unfortunately, many users fail to realize that your account can be frozen just as easily and quickly as you set it up. Many people are suddenly notified that their account has been frozen, with funds from their small business stuck in the account for months at a time. It can be challenging at times to receive assistance and updates from online customer service teams, so today, we’re going to share with you how you can recover from a PayPal account freeze if you have this misfortune in the future.
Why does PayPal freeze accounts?
Before we delve into what you can do about your PayPal account when it’s frozen, it’s important to understand the reasons behind this action. PayPal is known for being quick and easy to set up, but as there is an element of risk for the company when taking on this amount of business, it uses computer algorithms along with manual checks to identify fraudulent and suspicious activity. Specific actions within an account can trigger your PayPal account freeze, with the most common reasons being a sudden increase in the number of sales or the value of each transaction made to your account. Another red flag for PayPal is an increase in chargebacks from customers or fraudulent reports against you. Finally, suspicious activity on your e-commerce site and large withdrawals can also trigger a freeze. Naturally, many of these actions occur when you launch a new business or product, so it can be incredibly frustrating as a small business owner to find yourself in this situation.
Steps to take to recover your PayPal account
When you log in to your account following the notification about your frozen account, you’ll see a message notifying you of the same thing. It will then direct you to the resolution center, where you can attempt to rectify the situation. Here you’ll find a list of instructions and steps to follow to get your limitations lifted. This will depend on the reason behind your PayPal account freeze, and they may ask you to provide various forms of documentation or confirm your bank account. If you follow these instructions correctly, you may be able to unlock your account with little hassle and within just hours have your account ready to use again.
If you follow these instructions correctly, you may be able to unlock your account with little hassle and within just hours have your account ready to use again. If you are asked to send in further information or proof of your business, have patience during this time as it may take days or weeks to rectify.
If you try to follow these steps and find you have no success, the next step to take would be to contact the customer service team at PayPal, which can easily be done through the site itself. However, don’t expect to be given a clear answer about why they froze your account! They will likely escalate the issue or tell you that you can appeal the decision at that point. When you know that you have done nothing illegal or fraudulent, this can be incredibly frustrating for e-commerce site owners with no other option for payment processing set up.
If you are still struggling to get a clear reason for your account freeze and a slow response from customer services, it may be time to consider an alternative payment processing method for your e-commerce business such as Omnipayusa. While this can be a frustrating process to go through all over again, by finding a service like Omnipayusa that won’t freeze your account in the future and that is managed in a more personal manner, you can ensure your money and business is safe moving forward.